Tool Repairs
Made Easy
Minimise Downtime, Maximise Performance
How It Works
The Perfect Repair in 4 Easy Steps
Hassle-Free Tool Repairs
Our new warranty repair process makes it easier than ever to get your tool serviced and back on-site with minimal downtime.
Submit Your Claim
• Access our repair portal, powered by Claimlane and The Royal Mail
• Complete the form with the required details and upload a photo showing the tool’s fault
• You’ll receive a confirmation email with your receipt, return label, and QR code
• Either print the label at home or scan your QR code at your chosen drop-off location
Please have your tool’s serial number ready when filling out the form.
Drop Off Your Tool
Take your packaged tool to your selected drop-off location - fully tracked by The Royal Mail for peace of mind.
Shipping labels will be provided during the Submit Your Claim stage.
We Handle The Repairs
Our expert in-house service centre team will receive your tool and carry out the necessary repairs, keeping you updated every step of the way.
If there's a part that needs to be ordered, don't worry, we'll notify you right away!
Get Your Tool Back
Once fixed, we’ll return your tool directly to you or your chosen pick-up point, ready for you to get back to work.
To ensure your tool is returned safely, we cannot deliver to construction site addresses.
Please select a return location that is secure and convenient for you.
Complete Peace of Mind
with SPIT Repairs
Fast &
Simple
A streamlined process with easy online claims
Fully
Tracked
Know where your tool is at all times through our trusted Partner, The Royal Mail
Expert
Repairs
Our certified in-house technicians ensure top-quality service
Minimise Downtime
Get back to work quickly with your tool in tip-top shape
© ITW Construction Products 2025