Overcoming Stock Shortages and Tool Reliability Challenges in a High-Rise Residential Project
When a major mechanical and plumbing contractor faced critical stock shortages and tool delays on a high-rise residential development, we partnered with distributor Fixmart to deliver a fast, effective alternative. By supplying our Pulsa 27E system, 200,000 pins, and on-site training, the client avoided downtime and completed the project on schedule.
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Customer Background
A leading mechanical and plumbing contractor, specialising in mechanical and plumbing fit-outs for multi-family residential buildings, including high-rise apartments and luxury homes.
Operating across London, the South East, and the South West of England, they are known for delivering high-specification solutions on complex residential developments.
The Challenge
During the Lombard House project in Plumstead (for Berkeley Homes), the client faced four significant challenges:
Stock Shortages
Their preferred lightweight channelling system and 15mm nails from a competitor brand were unavailable, with no confirmed restock date.
Tool Reliability
They had committed to nine contract-binding tools, but the lack of consumables rendered them unusable, causing potential project delays and inefficiencies across the workforce.
Installation Efficiency
A reliable method to fix Unistrut to concrete slabs was required to keep the installation moving.
Tight Project Deadlines
With pressure to meet Berkeley’s timelines, any delay could have jeopardised the client’s reputation and financial outcomes.
The Solution
Fixmart approached us to support the project with an alternative system.
We conducted a live on-site demonstration of our Pulsa 27E tool, showcasing its ability to fix Fixmart’s Unistrut directly to concrete slabs using 17mm HC6 pins.
Post-installation pull tests confirmed the system’s performance, enabling the client to proceed with confidence.
The Full Package
Tools and Consumables
+ 9 Pulsa 27E Tools: High-performance direct fastening tools, ideal for overhead applications.
+ 200,000 17mm HC6 Pins: Robust and reliable pins that met structural requirements and ensured smooth installation.
Training and Support
+ On-site training for 32 operatives, covering tool usage, best installation practices, and health & safety.
+ Ongoing aftercare support, ensuring the client had full confidence throughout the project lifecycle.
The Results
Zero Downtime
Tools and consumables were delivered on time, keeping the installation on track.
Cost Efficiency
The client avoided costs associated with subcontractor delays and inactive operatives.
Streamlined Installations
The Pulsa 27E system improved speed and ease of overhead fixing.
Ongoing Adoption
Based on the project’s success, the client has since adopted the system at Royal Arsenal Riverside in Woolwich—further proof of its performance and reliability.
Key Takeaways
This project highlights the value of fast, reliable supply and hands-on support when unforeseen delays threaten delivery.
By responding swiftly with a proven solution and on-site expertise, we not only resolved an immediate challenge but also established a long-term partnership based on trust and performance.
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